1. Information We Collect
We collect only the information necessary to provide our services effectively. This may include your name, contact details, project address, and any drawings or documents you share with us as part of an enquiry or ongoing project. We may also collect limited technical data such as your IP address, browser type, and pages visited through basic analytics tools to help us improve website performance.
We do not collect sensitive personal data or financial information through our website.
2. How We Use Your Information
Your information is used to respond to enquiries, manage projects, and deliver our structural engineering services. We also use it to maintain records, comply with our legal obligations, and improve the quality of our services and website.
We will never sell or rent your personal information to third parties.
3. Data Sharing and Storage
We may share limited project-related information, such as drawings, images, or documents you provide, with our vetted partners — including architects, contractors, or consultants — where this is necessary to deliver our services or provide coordinated advice. All partners are bound by confidentiality and data-protection obligations and will only use this information for the agreed project purpose.
Your personal data and project files are stored securely on encrypted systems and retained only as long as required for legal, regulatory, or operational reasons.
4. Your Rights
Under UK data protection law, you have the right to access, correct, or delete your personal information. You may also withdraw consent, request restriction of processing, or lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
If you wish to exercise these rights, please contact us at info@hellostructure.co.uk.
5. Cookies and Analytics
We use cookies and Google Analytics to understand how visitors use our website and to enhance its functionality. Cookies do not store personally identifiable information. You can disable cookies in your browser settings if you prefer.
6. Data Security
We take data security seriously and use industry-standard measures to prevent unauthorised access, alteration, or disclosure of your personal information. While we strive to protect your data, no online transmission can be guaranteed to be completely secure.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Hello Structure Limited
Unit B06, Fuel Tank, 8–12 Creekside, London SE8 3DX
8. Updates
We may update this policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website.
